All returned requests/enquiries must be made within 7 days after the item is received. The returned item must be in its original packaging together with its original tags and accessories.
We will check and ensure no major defect before sending out to customer. We DO NOT entertain refund request/enquiry on criterias below, please ensure you read this through before placing any order for preorder items:
- Slight color difference. We have done our best to display as accurately as possible the colors of the apparels shown on our website. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor's display will be exactly accurate.
- Please note that picture shown on our website may be slight vary from the actual product, as product may be slight vary when comes from different batch. If you need to be very specific, please contact us before making any order to request more detail of the product. No return or refund entertained for product just having a slight different from the picture. If its major different please contact us to resolve.
- The apparel doesn't look as good as what the customer thought. Customer must check out the measurements and description before making an order. o The customer doesn't like the color, size or style, and wishes to change to another color, size or style/pattern/design. Will not be entertained.
- The apparel doesn't fit the customer perfectly. Please check measurement and size as detailed on our product detail page. We measured our apparel to our best effort and as detail as possible. Please check these details before making a purchase. You may also contact us to request more measurement detail. Our tolerance for sizing is +- 0.5 - 1.0 Inch
Delivery takes 5 working days after the order is received, including for return items (after the item / item is received from us). Shipping costs depend on the courier appointed. The average budget is as follows:
1 item: RM8 - RM10
2 items and above: RM2 per item
* Estimated price depends on each item weight
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take within 14 working days for your bank or credit card company to process and post the refund too.
You may post the return items to:
22A-1, Jalan Eco Santuari 8/2A, Eco Santuari,
42500 Teluk Panglima Garang, Selangor.
Tel : 03 8683 6367
- Sale items, free gift and accessories cannot be returned.
- Please be reminded only place order if you are willing to accept the above terms & conditions.